Booking Conditions

These Booking Conditions and any acceptance of a booking by The Travel Attaché LLC 'the Company' of address, which is registered in Dubai under company number 677301 form the sole basis of the contract between the Company and the person signing the booking form (the Client), who is deemed to sign for himself/herself for all persons included in the booking (whether named or not). The client guarantees that he/she has the authority to accept, and does accept, on behalf of all persons included in the booking, these booking conditions.

The following conditions, together with the relevant information set out, will form your contract with the Company. Please read them carefully before you book.

Our aim is to provide exactly the right holiday to suit your requirements. You can call us on +97144504209 or email: info@thetravelattache.com and we will tailor-make an itinerary for you and provide you with a price per person. We are committed to the on-going training of our staff and for your protection we record all telephone conversations.

BOOKING YOUR HOLIDAY.

To secure your booking, you should complete and sign the Travel Attaché LLC Booking Form, and send it to the Company with the relevant payment. Special requests should be indicated on the booking form. The Company will try and arrange for special requests to be met but these cannot be guaranteed. The Company will not be liable if any special request is not met. All airlines require the full name of all passengers travelling. We will therefore ask you at the time of booking to provide us with your first forename (as shown in your passport) as well as your title and surname. A contract will come into existence on the date on which we accept your signed booking form. On receipt of your signed booking form we will book your arrangements and issue a confirmation invoice. When you make a booking you are confirming that you understand our booking conditions and have accepted them on behalf of yourself and all members of your party. All contracts with The Travel Attaché LLC are made in Dubai and are governed by and construed in accordance with the laws of, and applicable in, Dubai and subject to the jurisdiction of the courts of Dubai. It is important for you to check the details on the Confirmation Invoice as soon as you receive it. In the event of any discrepancy please contact us immediately. All correspondence and other communications will be sent to the address of the first person named on the Booking Form unless you specify otherwise. If you request correspondence through a business address, a residential address will also be required for emergency and security reasons.

PAYMENTS.

A deposit of 10% of the holiday cost - subject to a minimum of AED 1500 per person is payable together with a completed and signed booking form. Upon receipt of this the Company will forward our confirmation invoice and payment of the balance is due no later than 4 weeks before departure. If payment is not received on the due date the holiday or travel arrangements will be liable to cancellation which will lead to loss of deposit. Tickets and other documents will normally be forwarded 10-14 days before date of departure.

N.B. Some of our airfares and land arrangements require full pre payment at the time of booking and carry a 100% cancellation charge. If this is the case we will advise you at the time of booking.

PRICE POLICY.

The price of your holiday will be confirmed on booking. When you have booked your holiday and paid your deposit or the full amount if you book within four weeks of departure, the price of your holiday as shown on your confirmation invoice is guaranteed and will not be subject to any changes or surcharges unless you elect to change the confirmed booking. At no time is the Company liable to give a breakdown of costs due to the nature of the holiday bought by the client. Due to the financial commitments being made by the above Company we regret we are not able to make reductions in holiday prices should the AED strengthen. Those holidays which have not been completed within those date bands detailed within the relevant price panels will be subject to an applicable reduction or increase.

CHANGES TO/CANCELLATION OF A CONFIRMED BOOKING BY YOU.

The company will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing, signed by the signatory of the booking form. If the Company is successful in making your requested amendment then you must pay an amendment charge of AED200.00 per booking. These charges will be payable whether or not the Company succeeds in confirming your requested amendment. Amendments by you The Company will make every effort to assist you if you wish to alter your arrangements. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare.

If you are unavoidably prevented from taking your holiday, by reason of, for example, illness, redundancy, unavoidable work commitments or the death or serious illness of a close family member, it may be possible to transfer your booking to a person acceptable to the Company, (but it should be noted that some suppliers, including airlines consider any change of name as a cancellation, thereby attracting cancellation fees of up to the full value of the service) provided that:

  • if you request a transfer in writing allow reasonable time for the changes to be communicated to, and accepted by, the supplier.
  • your request is accompanied by documentary proof of the reason for the transfer, any tickets or vouchers received from the company, full detail, of the person who will replace you, any balance due for the booking and the appropriate administration fee.
  • your replacement agrees to be bound by these booking conditions. The administration fee will be AED 200.00 per person. You, as transferor of the holiday, and the transferee shall be jointly and severally liable to the Company for payment of the balance due, together with all additional charges of whatever sort imposed by the suppliers providing the component parts of your holiday charges. Please note that airlines in particular sometimes charge a l00% cancellation fee and the cost of a new ticket.

Cancellation by you.

All cancellations must be advised in writing, signed by the signatory of the Booking Form and sent to the Company at address: Office 1007, Grosvenor Business Tower, TECOM, Dubai, UAE. Cancellations are effective on the day they are received by the Company. Courier delivery is strongly recommended. The following cancellation charges will be payable, depending upon the number of days prior to departure the Company receives your notice of cancellation. Days prior to Departure Date % of Total Holiday cost.

Written Advice of Cancellation Received

More than 29 days loss of deposit
28 - 21 days 30% of total holiday cost
20 - 15 days 50% of total holiday cost
14 - 7 days 75% of total holiday cost
Within 6 days and
No shows
100% of total holiday cost

N.B. Peak Season bookings - due to some airline, chalet and hotel requirements during peak periods, full cancellation charges may apply during the following periods – New Year, Eid Holidays and school holidays. The rates above will not be applicable. The charges will be advised at the time of booking.

We regret that no credit or refund is possible for any unused services provided in the cost of your holiday. If you decide to alter your travel arrangements whilst abroad this is your own responsibility and The Travel Attaché LLC are not responsible for any extras or difficulties that may arise with onward travel as a result of such alterations. No credit or refund is possible for any lost, mislaid, stolen or destroyed documents which could be the subject of a claim on your own insurance. Please note, we are reliant on information provided by the Foreign Office.

CANCELLATION BY THE COMPANY.

We reserve the right in any circumstances to cancel your holiday for any reason. If you fail to pay the balance of the holiday price at least 4 weeks (28 days) before departure, the Company will treat your booking as cancelled and levy the cancellation charges set out. If the Company is obliged to cancel your holiday in any other circumstances before departure, the Company will use its best endeavours to offer alternative arrangements of equivalent or very closely similar standard and price, if available; travel arrangements of a lower standard and a refund of the difference in price; or will give you a full refund of all monies paid.

AMENDMENTS BY THE COMPANY.

After a Confirmation Invoice has been issued, the Company makes every effort to operate all holidays as advertised. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines, hotels, local transport operators and guides, over whom we have no direct control. In very rare circumstances, the Company may have to modify a holiday before you depart. Most of these changes are minor. However, if we consider them a material change we will notify you as soon as reasonably practicable. A material change includes a change of flight time by more than 12 hours, a change of international airport (except between airports serving the same city), a change of destination or a change to a lower standard accommodation, and/or price. In the case of a material change before your departure we will provide you with three alternatives. You may accept the modification, you may change your booking to another available holiday, or you may cancel and receive a full refund. If you choose another holiday which is more expensive you must pay the difference, but if it is cheaper, the Company will make the appropriate refund. If you cancel and receive a full refund following a material change made for any reason other than force majeure or low bookings you will receive the following compensation, calculated according to the number of days prior to departure that you are notified of the change. Over days 14 prior to departure, compensation of 100 AED per person per affected day will be paid to the client or 200 AED per person per affected day in the event of cancellation or material alteration within 14 days of departure date.

OUR RESPONSIBILITIES.

If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices. Address: Office 1007, Grosvenor Business Tower, TECOM, Dubai, UAE and telephone number: +97144504209. If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances. Great care is taken to ensure that the description and prices given on the website are accurate at the time of launch. However, changes can occur, and the Company reserves the right to change any of the details on this website.

RESPONSIBILITY OF THE CLIENT

Any passports, visas, health certificates, Insurance, International Driving Licences and other travel documents required for the holiday must be obtained by the client, whose responsibility it remains to ensure that these are all in order and to meet any additional costs incurred (whether by the client or by the Company on the clients behalf) as a result of failure to comply with such requirements. You are responsible to arrive at stated departure times and places and any loss or damage which you suffer through failure to do so lies with you. The Company has no liability whatsoever to you through your failure to do so. The Foreign & Commonwealth Advice Unit may have issued information about your holiday destination.

DELAYS.

In the event of any delay to your outward or homeward journey, The Travel Attaché LLC, will do everything possible to assist you in making alternative travel arrangements. We use the scheduled services of the world's major international airlines. These are rarely subject to lengthy delays. In the unlikely event that this does happen, arrangements for meals, overnight accommodation, etc. should be met by your airline. Conditions of carriage are available on request.

COMPLAINTS.

Most problems can be rectified straight away if we know about them. If you have a complaint you must report it immediately and directly to the supplier (e.g. Hotel Manager), or the emergency contact numbers provided with your travel documents. If you fail to follow this procedure, this may affect your rights under this contract, as we have been deprived of the opportunity to investigate and rectify the problem. If the problem cannot be resolved locally and you wish to complain, full details must be received in writing to: Customer Relations Department, The Travel Attaché LLC, Address: Office 1007, Grosvenor Business Tower, TECOM, Dubai, UAE within 28 days of return.

INSURANCE.

We strongly recommend that you secure adequate travel insurance, which should in most cases include cover, under certain circumstances, against loss of deposit or cancellation fees, at the time of booking. Re-booking following a cancellation Should you wish to cancel a holiday and re-book an alternative this will be subject to the cancellation terms within these booking conditions. The Travel Attaché LLC may use their absolute discretion however to transfer some or all of any monies already paid by you to the alternative booking. If the alternative booking requires a greater deposit than has already been paid then the balance between what is required as a deposit and any deposits already paid becomes due.

FORCE MAJEURE.

Force majeure means unusual and unforeseeable circumstances beyond the Company's control or the control of our suppliers, the consequence of which neither the Company nor its suppliers could avoid even with all due care, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, changes imposed by rescheduling or cancellation of flights by an airline, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, epidemics or outbreaks of illness and level of water in rivers. 'Low bookings' means that an insufficient number of people have booked the arrangements to make their operation financially viable in the advertised form. We will not cancel your hotel arrangement, less than 4 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If there is a minor change before you depart (that is, any change not included in the definition of a material change set out above), the Company will try to notify you, although it is not obliged to do so, nor is it obliged to pay any compensation. lf the Company becomes unable to provide a significant proportion of your holiday after it has commenced, every effort will be made to provide suitable alternative arrangements, which will be made for you at no extra charge to you or, alternatively, you will be returned to your point of departure and the company will, where appropriate, pay compensation.

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